What is ISO 9001?
ISO 9001 is the international standard for Quality Management Systems, also known as QMS. A ‘Quality Management System’ is made up of documented processes, policies and records. The system outlines internal rules that guide how a company creates and delivers services or goods that reach both client and regulatory requirements.
It was first released in 1987 and is one of a number of certifications in the ISO 9000 family.
Sofeast’s Quality Assurance department is ISO 9001:2015 certified
The British Standards Institution audited the Quality Management System of Sofeast’s QA department and certified it to be in compliance with the ISO 9001:2015 standard.
So far, annual surveillance audits have confirmed our team’s strong adherence to that standard’s requirements.
Our QA department has refined its systems and processes over the years in order to offer best-in-class service (both in reliability and speed) to our clients.
We live this system, rather than present some documents to auditors when they come. We keep listening to clients, we keep improving, and our performance is presented in a synthetic dashboard to the teams on a weekly basis.
What is a Quality Management System?
A QMS provides a ready-made management system for businesses should they choose to use it that way. It includes:
- Specific objectives, for example, keeping customer complaints below 1%
- A certain way of doing business and managing employees
- A certain setup of the processes involved in delivering products or services
- A set of procedures and training programs (to ensure employees know how they are supposed to do their job)
- A way of ensuring the equipment runs as expected and the gauges can be trusted
- Some type of system for managing long-lasting improvements
- Internal audits and management reviews to keep the whole system running
> Read more about the basics of ISO 9001 <<
Learn more with these resources
You may find this video about why to use a QMS interesting:
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