A condensed selection of testimonials from companies we have supported with sourcing, quality assurance, engineering, manufacturing, and logistics.
We consider them to be our sourcing and manufacturing gurus in China.Watch the video including this testimonial here.
Our team has worked with the Sofeast team in various capacities: manufacturing, QC, warehousing, logistics and project management. They have exceeded our expectations in every way.Their can-do attitude collates from management to every team member, it is easy to work with Sofeast – they feel like an extension of our team.
Believe the reviews here. I originally tried going direct with a factory in China. Things were constantly delayed, wrong and unresponsive from the factory. I contacted Sofeast a few days before I left for a factory visit because there continued to be more problems and I wanted someone on my side. That was 18 months ago and Sofeast has done so much more than just be with me to translate on that factory visit. From product sourcing to quality control to logistics to engineering and light manufacturing. I can now spend time on sales and marketing and know that my “operations” team has everything handled completely.
After disappointing experiences with a number of different sourcing agencies, we’ve been working happily with Sofeast for a year and a half and appreciate their responsiveness, expertise, and database of pre-qualified suppliers for common needs.
Evelyn has been wonderful to deal with and, as this was my first experience using a buying agent, I found the process very interesting. I’ll certainly be back for more help in future when I get into tricky situations.
Sofeast always tries to find a win-win solution and make things very easy for us. This gives me time to focus on other domains such as customer service, sales, marketing, and website content.
We have used Sofeast’s services in different parts of China, and they maintained the same level of service. Booking a factory audit is simple and we receive their findings very quickly. We feel much safer with their team on our side.
He’s no-nonsense and will be your strongest asset. He makes clients feel empowered and thoroughly serviced. Once you tell Fabien your story, it becomes his story too. You immediately get yourself a partner in crime who assists and thinks in parallel. I don’t think he has ever forgotten anything, and we have loved working with him and are sure you will too.
We have been working with Sofeast for 4 years, and so far we are very happy about their level of service and their commitment to adapt to our needs. Their processes are simple and user-friendly, and their reports are easy to understand.
Sofeast delivers high-level sourcing services, based on precise analysis and documentation, with a constant care to ensure correct fit to the end customer’s needs by taking a proactive approach. With committed staff and a strong project management process, they ensure the target will be hit on time.
We had a large manufacturing issue that required us to recall our products and get them reworked. This issue cost us a lot of money. We wanted damages and payment from the factory, so we hired Sofeast to help us negotiate. Liz from Sofeast was perfect for the job – she has a unique understanding of Chinese factories and Western clients. This allows her to bridge the cultural communication gap and solve problems like no one we’ve ever seen. In the end, Liz was absolutely fantastic and we got exactly what we wanted out of the negotiation. We are now on even better working terms with the factory than before, all thanks to Liz’s work!
I warmly recommend Sofeast to any company buying in China. I can testify about their attention to detail and their personalized follow-up of clients. Their reporting is very precise, and it allows us to understand easily what happened in production.
Sofeast has been working hard to help us develop and manufacture our new earbuds with a mix of expert quality assurance, product engineering, and supply chain management solutions. They also provide us with comprehensive packing, warehousing, and fulfillment solutions.
"Working with Fabien and his team has been truly exceptional - extremely smooth and collaborative. They're consistently delivering smart solutions with beautiful, functional designs."
"Fabien and his team helped us not only with the design, which was the initial scope, but also with the manufacturing, QA, and navigating the tariffs. Great partner to have!"
"Completed all required work flawlessly, I could not reccomend highly enough, for any work you require, Fabien was a pleasure to deal with always on point with communication keeping me in informed of any updates."
"We highly recommend Fabien and the team at SOFEast. Their availability and communication was clear and streamlined, while the sourcing process was smooth and simple. We recommend him and the team to anyone with sourcing needs."
"Great sourcing agent! Super detailed feedback and photos compiled in a report, as well as arranging for samples to be sent. I felt confident about the help he gave."
