Who we are
Sofeast is a Western-owned quality assurance, project management, and product engineering agency based in China. Our business name is short for: “Smooth Operations in the Far East” and our key focus is on transparency and control in your supply chain.
We offer startups and SMEs the expert assistance you need on the ground in China to improve your relationship with, management of, and quality from your Chinese supply chain (other countries in Asia are also covered).
Business ethics and transparency are at our core.
As our client, we take every step to protect your confidential IP and supply chain information as well as being committed to listening to your objectives in order to offer the correct strategy for your needs.
We never hold any of your information for ourselves to ‘lock you in.’ We work exclusively for you, and we give you all the information we gather in the course of providing your service.
Solutions to suit your needs
Our solutions for importers can be split into these categories:
Sofeast By The Numbers
14 years of service founded in 2006
We operate over
100% of China & Vietnam
15,000+ on-site audits & inspections conducted
300+ OEM/ ODM projects managed
Clients from 50+ countries
1000+ shipments coordinated
500 million USD total production value managed
We offer solutions tailored to improve your results from Chinese suppliers
Learn more about the solutions that we provide. After understanding your needs, we can work together on a mix of them which best achieves your goals.
Our quality assurance team focuses on:
- Factory Audits (Quality & Process, Environmental, Social)
- Product Inspections (start, middle, and/or end of production)
- Quality Consulting
Our product engineering team focuses on:
- NPI (New Product Introduction) & PPAP (Production Part Approval Process)
- Production problem management
- Design for manufacturing, design to cost, design for quality
- Packaging design
- Creating process control plans and setting up testing fixtures/stations
- Writing factory work instructions
Our supply chain management team focuses on:
- Supplier due diligence
- Supplier / Project management
- Supplier development
Our supplier performance management team focuses on:
- Manufacturing troubleshooting
- Supplier self inspection enablement
- Supplier improvement audits
Our contract manufacturing team focuses on:
- Industrial design support
- Mass production
- Co Packing
- Storage and fulfilment
How we work with you
If you only use one of our services on an ongoing basis (e.g. QC inspections, or lab testing), you will work directly with specialized and technical members of our staff.
If you choose to work with one of our project managers, you will recognize the following qualities:
Customer - centric
We listen to and understand your needs, develop tailored solutions, and defend your best interests at all times.
We plan, organize, and prioritize, and track and push where needed. We also propose corrective actions rather than passing information passively.
We report in detail and on time and use collaborative tools to keep you in the loop (such as Asana, Trello, Smartsheet, Airtable, etc.).
Value integrity above all else
Our processes are grounded in openness and honesty. We protect your confidential data, and we provide you with full access to our supplier network and resources.
Who Needs Our Help?
We specialise in solving the following common issues. If you are suffering from any of the following issues, we can help!
Poor quality products
that you cannot sell are being manufactured by your suppliers
No control over supply chain
leaves you frustrated as you do not know what is happening clearly
Your finished products don’t comply with safety standards and can’t be sold
Miscommunication with suppliers
is leading to wider problems in all areas
it seems the factory will never be ready to launch production
have left you out of pocket having paid for an order that never arrives
Effective mid-to-long-term programs
We provide the best value to clients who are looking for a mid-to-long-term program for sustainable improvement, as opposed to cheap ‘one-off’ services.
Sofeast’s mission statement
Our company’s mission is to allow designers and inventors to develop and manufacture innovative products on Time, on Cost, and on Quality.
In each of our departments, ensure client satisfaction means the teams need to be focused on different goals, as shown below.
Sofeast’s quality management system is certified as compliant to ISO 9001 by BSI (British Standards Institute). BSI was founded in 1901, and in 1979 developed standard BS 5450 which ultimately served as a basis for the development of ISO 9001.