Let’s say that for some reason your order from an overseas supplier, specifically one in China as we’ll focus on here, is completely unsatisfactory. You may wish to claim some form of compensation from them…but how is this done? Here’s … Continue reading →

Question: We received a marketing email from our Chinese supplier showing one of our products and claiming it is theirs. What can we do? This used to be more common about 15 years ago when suppliers would show their customer’s … Continue reading →

Now that Zero Covid has been scrapped in China we’re seeing an accelerating number of cases around the country. Covid restrictions have been mainly dropped and freedom of movement is allowed around the country, so these days on-site inspections can … Continue reading →

A foreign buyer has decided to stop working with their OEM supplier located in China because of horrible performance and poor service. But that supplier still has the buyer’s plastic injection molds in their factory. The buyer is wondering how … Continue reading →

A European buyer was dealing with a European trading company for over eight years that purchased sports equipment from a manufacturer in China on the buyer’s behalf. However, the relationship with the trading company went sour and the buyer has … Continue reading →

This dispute is a really serious situation that importers outsourcing manufacturing to Chinese suppliers pray that they never get into. This company (who became our client when asking us for help), unfortunately, paid a large downpayment on goods which, over … Continue reading →

I’ve written before about Chinese trading companies masquerading as legitimate manufacturers before on a number of occasions on my blog QualityInspection.org, and the threats they can pose to importers haven’t disappeared. Here are some reasons why trading companies might be … Continue reading →

Lots of importers work with ODM suppliers to manufacture their new products. This is where the supplier’s existing design can be private-labelled and sold as your own branded product, for instance, you brand a generic toaster oven that they have … Continue reading →

Sometimes your supplier will tell you that an inspection firm’s QC inspectors demand to be given bribes in order to give the inspection a positive result while threatening to give a negative one if they are not financially compensated. What … Continue reading →

A common fear that importers have when outsourcing product development and/or manufacturing to Chinese suppliers is that they will suddenly increase prices without warning. After doing months or even years of work to prepare to launch your new product, you … Continue reading →