What's the real Cost of Poor Quality and Reliability?
Sofeast’s head of New Product Development, Andrew Amirnovin, stops by to remind you how important quality and reliability improvement activities are during the new product development process before mass production starts. Yes, there’s a cost involved for the testing, inspections, etc, but it’s a case of “Pay Me Now, or Pay Me Later” because you’ll find that the cost of GOOD quality and reliability is far less than the cost of POOR quality and reliability which manifests itself in the form of product returns, for example!


Listen here!

Listen: Cost Of Poor Quality and Reliability: “Pay Me Now, or Pay Me Later.” (Feat. Andrew Amirnovin)

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Episode sections

  • 00:00 – Greetings and introducing the topic.
  • 01:34 – What does “Pay Me Now, or Pay Me Later” mean?
  • 03:34 – Why is the cost of poor quality so important?
  • 05:34 – What is the difference between the cost of GOOD and POOR quality & reliability?
  • 07:18 – What drives up prevention costs?
  • 09:31 – What drives up appraisal costs?
  • 18:40 – What drives the cost of internal failures?
  • 22:56 – What drives the cost of external failures?
  • 26:55 – Our recommendation: Pay now!
  • 30:27 – Key takeaways from this episode.


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