Product Warranty and Warranty Period: What you need to know [Podcast]

Host Renaud Anjoran welcomes product reliability expert Andrew Amirnovin on the show to discuss the topic of product warranty in episode 235—frequent customer inquiries about the subject prompt this discussion.

The conversation begins with an overview of the interconnectedness between product reliability, durability, and warranty. Andrew explains the basic concept of a product warranty, highlighting its importance in building consumer trust and brand loyalty.

Several real-world examples, including warranties from Samsung, an office chair manufacturer, and Peugeot, illustrate how different products handle warranties. The discussion also touches on what a product warranty typically covers and excludes, emphasizing the importance of clear communication to avoid consumer confusion.

The episode further explores the varying legal requirements for warranties across different regions, including the USA, Canada, the EU, and the UK. This section underscores the necessity for manufacturers to be aware of local laws and adapt their warranty policies accordingly.

Renaud and Andrew also discuss the strategic considerations behind short versus long warranty periods and their impact on consumer trust. They emphasize the importance of designing products for reliability and conducting thorough testing to minimize the risk of early failures and costly warranty claims.

The episode concludes with practical advice for manufacturers on standardizing warranty policies, offering extended warranties, and continuously monitoring product returns to improve overall quality and customer satisfaction.

Listen to the episode here

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Episode sections

• 00:00 – Introduction and greetings.
• 02:28 – What is a product warranty?
• 04:23 – Real Warranty Examples and Case Studies.
• 15:53 – Warranties for marketing and how to use them?
• 22:11 – Warranty Legal Requirements for Consumer Products and Comparing Warranty Laws Across Regions.
• 30:15 – Warranty Impact on Consumer Trust.
• 32:27 – Designing Products with the Warranty in Mind.
• 42:12 – Best Practices for Warranty Management.
• 47:23 – Closing Thoughts.

Related content…

• • Warranty definition
  • USA Magnuson Moss Warranty-Federal Trade Commission Improvements Act
  • Canada Sale of Goods Act
  • EU Consumer Rights Directive
  • Consumer Rights Act (UK)
  • Ongoing Reliability Testing: Avoid Returns, Bad Reviews, and Warranty Claims!
  • How to reduce your product return rate

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Disclaimer

We are not lawyers. What we wrote above is based only on our understanding of legal requirements. Sofeast does not present this information as a basis for you to make decisions, and we do not accept any liability if you do so.