Tag Archives: product returns

Product Warranty and Warranty Period: What you need to know [Podcast]

Posted on September 20, 2024 by Adrian Leighton

Host Renaud Anjoran welcomes product reliability expert Andrew Amirnovin on the show to discuss the topic of product warranty in episode 235—frequent customer inquiries about the subject prompt this discussion. The conversation begins with an overview of the interconnectedness between … Continue reading →

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5-Step Process To Fix Returned Products’ Problems

Posted on May 26, 2023 by Adrian Leighton

Sofeast’s resident reliability expert and head of New Product Development, Andrew Amirnovin, joins Adrian from the team to show you the 5-step process of how to fix problem products that are being returned by customers. Everyone hopes they won’t be … Continue reading →

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When and Why a Product Failure Analysis is Required [Podcast]

Posted on August 26, 2022 by Adrian Leighton

Sofeast’s CEO Renaud Anjoran and Adrian from the team discuss product failure analysis. This is an action you should consider taking if you suddenly experience quality, reliability, or safety problems with your product during development or, more commonly, once it’s … Continue reading →

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How to Reduce Your Product Return Rate? [Podcast]

Posted on August 8, 2022 by Adrian Leighton

Our head of New Product Development, Andrew Amirnovin, joins Adrian from the team to explain what the product return rate is, why customers return products, how to reduce the risk of returns during the new product design and development phases, … Continue reading →

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