How To Fix Quality Issues After A Failed Inspection
Sofeast’s CEO Renaud Anjoran and Adrian from the team are back and talking about something else you don’t want to experience but may if you’re unfortunate. A failed product inspection!

Renaud will explain the process you need to follow to put the problem/s right now, and the corrective and preventive actions you can take to stop them from coming back by finding and fixing the root causes, too. This is a must for importers who want to keep control of their product quality…is that you?


Listen here!

Listen: What to do when a product inspection fails?

Watch: Video on YouTube


Episode sections

  • 00:00 – Greetings & Topic: What happens if a product inspection is failed?
  • 01:56 – What kind of inspection has been failed?
  • 03:42 – Actions you need to take to fix the problem/s now if a final inspection has been failed.
  • 04:10 – 1. Insist that the manufacturer does NOT ship anything until the matter has been investigated and settled.
  • 05:57 – 2. Examine your quality standard, the situation found by the inspector, and what the cause of the gap between them is.
  • 17:56 – 3. Make the right people at the factory aware of the inspection report in a neutral manner to get their cooperation.
  • 20:43 – 4. Get the manufacturer to fix an issue.
  • 25:12 – 5. Order another inspection before shipment to remove doubt.
  • 26:14 – Preventing the same problem from occurring again in future.
  • 32:54 – In summary.


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