Sofeast’s skilful negotiations solved serious issues and forged a stronger relationship with our Chinese supplier.

We had a large manufacturing issue that required us to recall our products and get them reworked. This issue cost us a lot of money. We wanted damages and payment from the factory, so we hired Sofeast to help us negotiate. Liz from Sofeast was perfect for the job – she has a unique understanding of Chinese factories and Western clients. This allows her to bridge the cultural communication gap and solve problems like no one we’ve ever seen. In the end, Liz was absolutely fantastic and we got exactly what we wanted out of the negotiation. We are now on even better working terms with the factory than before, all thanks to Liz’s work!

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