What's The Cost Of Quality? [Podcast]Our CEO Renaud Anjoran is joined again by Clive Greenwood and Max Phythian in this episode where they delve into the cost of quality.

They have an interesting and lively discussion about what the costs are that are related to quality, the ROI of investing in a zero-defect approach, the benefits of Quality Assurance, how to work with your suppliers and improve the quality coming from them even if they are not very quality-minded, and plenty of advice about how to invest in your processes in order to reduce costs.


Listen here!

Listen: What Is The Cost Of Poor Quality? 

Watch: Watch it on YouTube


Episode sections

  • 00:00 Introduction. 
  • 01:40 – When we talk about the cost related in some way to quality we have prevention and appraisal, internal failures, and external failures. What do these mean? 
  • 07:51 – What’s the ROI of investing in zero defects? 
  • 13:28 – What benefits does QA provide aside from cost reduction? 
  • 20:13 – Supplier quality management. 
  • 25:13 – Design For Quality (DFQ) and why quality is an investment. 
  • 28:50 – What does the customer need to do if a Chinese manufacturer is unsophisticated and has little awareness about quality? 
  • 44:03 – Wrapping Up


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About Adrian Leighton

Adrian is the Sofeast group's experienced marketer and has worked in manufacturing for around a decade. He has a particular interest in new product development and sharing important manufacturing news from China.If you've read, watched, or listened to some Sofeast content, Adrian has probably had a hand in it!
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