As Renaud explains here, not every method of communicating with Chinese suppliers is equal.
While suppliers may be responsive to WeChat messages and projects seem to be progressing well by chatting there, for example, you could be getting yourself into some hot water by not structuring the way you communicate. What happens if important messages ‘get lost?’
Don’t worry though, there are plenty of better mediums to use that will help you control your project and manage your supplier more efficiently, and we’ll discuss them here.
In addition, Renaud explains what kinds of legal agreements you need, and why template documents for key deliverables like test results are so important.
Watch: On YouTube
- 00:00 – Greetings and introducing the topic
- 01:59 – Common issues that cause communication difficulties
- 06:43 – WeChat
- 12:46 – Email
- 16:11 – Project Management Software
- 19:31 – DingTalk
- 23:09 – Working templates
- 30:00 – Formal legally-enforceable agreements
- 33:41 – Why templates for deliverables are so important
- 38:03 – Wrapping up
- Communication with Chinese Suppliers: Banging Your Head Against the Wall?
- DIY Sourcing From China Part 5: Building Rapport [Podcast]
- 7 Signs That Your Chinese Factory Is Poorly Managed [Infographic]
- Quality Control Plan: Defining Expectations Before Production
- Learn how to create a valid manufacturing contract in China, with a focus on protecting product IP
- Sofeast can help check that you’re ready to go into production with an NPI deliverables review
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