Our CEO Renaud chats with reliability and durability expert, Andrew Amirnovin, about Apple’s recent bad news about cracks appearing in their much-hyped Vision Pro headset just weeks after its release to the public. They explore the reliability and durability problems rearing their heads only a month or so into the product’s general release in early February 2024, based on information found in online news articles and videos, and make some predictions about how this can be fixed and what customers should do.

 

Listen to the episode here 👇

Listen: to the podcast episode

Watch: on Youtube

 

Episode sections

  • 00:00 – Introduction, what is the Vision Pro?
  • 02:29 – Uh-oh, cracks to the headset!
  • 04:04 – How would an engineer start diagnosing this case?
  • 06:40 – Is the return or repair policy straightforward? What should Apple customers do if they’re affected?
  • 08:48 – Is it likely Apple’s engineers missed this issue and never saw it during product testing and development?
  • 11:29 – We all know that an iPhone is likely to suffer damage when dropped from 6ft, should we be surprised that the Vision Pro seems similarly fragile?
  • 13:27 – Wrapping up.

 

Related content…

 

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About Adrian Leighton

Adrian is the Sofeast group's experienced marketer and has worked in manufacturing for around a decade. He has a particular interest in new product development and sharing important manufacturing news from China.If you've read, watched, or listened to some Sofeast content, Adrian has probably had a hand in it!
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