Our CEO Renaud chats with reliability and durability expert, Andrew Amirnovin, about Apple’s recent bad news about cracks appearing in their much-hyped Vision Pro headset just weeks after its release to the public. They explore the reliability and durability problems rearing their heads only a month or so into the product’s general release in early February 2024, based on information found in online news articles and videos, and make some predictions about how this can be fixed and what customers should do.


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Episode sections

  • 00:00 – Introduction, what is the Vision Pro?
  • 02:29 – Uh-oh, cracks to the headset!
  • 04:04 – How would an engineer start diagnosing this case?
  • 06:40 – Is the return or repair policy straightforward? What should Apple customers do if they’re affected?
  • 08:48 – Is it likely Apple’s engineers missed this issue and never saw it during product testing and development?
  • 11:29 – We all know that an iPhone is likely to suffer damage when dropped from 6ft, should we be surprised that the Vision Pro seems similarly fragile?
  • 13:27 – Wrapping up.


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