Use the filter to select the FAQs you’re most interested in.

Overview

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

Our new factory identification solution for souring suppliers may be suitable for you.

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

We provide a tooling custody and management solution where we pick or receive your tooling and store it safely and securely at our Dongguan facility, returning it to your supplier only when needed once more.

Our process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Let’s say you have a product idea that you want to work with us on development and then production. The good news is, we CAN help support at every stage as we have our own in-house R&D team and production/assembly facility.

Here’s what we’ll usually do:

  • Usually, we start by signing an NDA for your peace-of-mind.
  • We’ll need to know some of the basics of your project, to ensure we are a good fit for your needs:
    – Type of product, functionalities
    – Have you documented the requirements & specifications?
    – Have you been working on prototypes? What is the general status?
    – Volume expectation (first batch, year 1, year 3), roughly
    – Do you have some evidence of market traction?

Learn more about how we support new product development projects.

We’re sorry, this usually isn’t possible as we work under strict agreements with clients that prohibit us from identifying them in order to protect their identity.

However, some clients have kindly agreed to share testimonials on this page:

Let’s say you’re just starting to design a new electro-mechanical product that is very new and relatively complex and want to outsource its design, testing, and prototyping for eventual manufacturing in China. You are no doubt concerned with IP protection of your idea, too. You have not selected a supplier yet.

Now is probably too early to engage us.

We recommend getting your product design ready first 👉 Why You Need Mature Product Designs BEFORE Working With A Chinese Manufacturer!

You need to source and vet your supplier and we can help you in the following ways at this very early stage:

These solutions all constitute a thorough vetting process.

How Sofeast can help you when your design is more mature

We are good at making the link between a product idea and a good production batch. But the “idea” needs to be somewhat formed. And some of the best ways to make an “idea” more mature are working on the aesthetic design, working on the user manual, etc.

It may help you to see some testimonials here.

Working with Sofeast

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

Our new factory identification solution for souring suppliers may be suitable for you.

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

We provide a tooling custody and management solution where we pick or receive your tooling and store it safely and securely at our Dongguan facility, returning it to your supplier only when needed once more.

Our process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Let’s say you have a product idea that you want to work with us on development and then production. The good news is, we CAN help support at every stage as we have our own in-house R&D team and production/assembly facility.

Here’s what we’ll usually do:

  • Usually, we start by signing an NDA for your peace-of-mind.
  • We’ll need to know some of the basics of your project, to ensure we are a good fit for your needs:
    – Type of product, functionalities
    – Have you documented the requirements & specifications?
    – Have you been working on prototypes? What is the general status?
    – Volume expectation (first batch, year 1, year 3), roughly
    – Do you have some evidence of market traction?

Learn more about how we support new product development projects.

We’re sorry, this usually isn’t possible as we work under strict agreements with clients that prohibit us from identifying them in order to protect their identity.

However, some clients have kindly agreed to share testimonials on this page:

Let’s say you’re just starting to design a new electro-mechanical product that is very new and relatively complex and want to outsource its design, testing, and prototyping for eventual manufacturing in China. You are no doubt concerned with IP protection of your idea, too. You have not selected a supplier yet.

Now is probably too early to engage us.

We recommend getting your product design ready first 👉 Why You Need Mature Product Designs BEFORE Working With A Chinese Manufacturer!

You need to source and vet your supplier and we can help you in the following ways at this very early stage:

These solutions all constitute a thorough vetting process.

How Sofeast can help you when your design is more mature

We are good at making the link between a product idea and a good production batch. But the “idea” needs to be somewhat formed. And some of the best ways to make an “idea” more mature are working on the aesthetic design, working on the user manual, etc.

It may help you to see some testimonials here.

For new/customized products

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

Our new factory identification solution for souring suppliers may be suitable for you.

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

We provide a tooling custody and management solution where we pick or receive your tooling and store it safely and securely at our Dongguan facility, returning it to your supplier only when needed once more.

Our process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Let’s say you have a product idea that you want to work with us on development and then production. The good news is, we CAN help support at every stage as we have our own in-house R&D team and production/assembly facility.

Here’s what we’ll usually do:

  • Usually, we start by signing an NDA for your peace-of-mind.
  • We’ll need to know some of the basics of your project, to ensure we are a good fit for your needs:
    – Type of product, functionalities
    – Have you documented the requirements & specifications?
    – Have you been working on prototypes? What is the general status?
    – Volume expectation (first batch, year 1, year 3), roughly
    – Do you have some evidence of market traction?

Learn more about how we support new product development projects.

We’re sorry, this usually isn’t possible as we work under strict agreements with clients that prohibit us from identifying them in order to protect their identity.

However, some clients have kindly agreed to share testimonials on this page:

Let’s say you’re just starting to design a new electro-mechanical product that is very new and relatively complex and want to outsource its design, testing, and prototyping for eventual manufacturing in China. You are no doubt concerned with IP protection of your idea, too. You have not selected a supplier yet.

Now is probably too early to engage us.

We recommend getting your product design ready first 👉 Why You Need Mature Product Designs BEFORE Working With A Chinese Manufacturer!

You need to source and vet your supplier and we can help you in the following ways at this very early stage:

These solutions all constitute a thorough vetting process.

How Sofeast can help you when your design is more mature

We are good at making the link between a product idea and a good production batch. But the “idea” needs to be somewhat formed. And some of the best ways to make an “idea” more mature are working on the aesthetic design, working on the user manual, etc.

It may help you to see some testimonials here.

Quality assurance solutions

Product Inspections

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

Our new factory identification solution for souring suppliers may be suitable for you.

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

We provide a tooling custody and management solution where we pick or receive your tooling and store it safely and securely at our Dongguan facility, returning it to your supplier only when needed once more.

Our process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Let’s say you have a product idea that you want to work with us on development and then production. The good news is, we CAN help support at every stage as we have our own in-house R&D team and production/assembly facility.

Here’s what we’ll usually do:

  • Usually, we start by signing an NDA for your peace-of-mind.
  • We’ll need to know some of the basics of your project, to ensure we are a good fit for your needs:
    – Type of product, functionalities
    – Have you documented the requirements & specifications?
    – Have you been working on prototypes? What is the general status?
    – Volume expectation (first batch, year 1, year 3), roughly
    – Do you have some evidence of market traction?

Learn more about how we support new product development projects.

We’re sorry, this usually isn’t possible as we work under strict agreements with clients that prohibit us from identifying them in order to protect their identity.

However, some clients have kindly agreed to share testimonials on this page:

Let’s say you’re just starting to design a new electro-mechanical product that is very new and relatively complex and want to outsource its design, testing, and prototyping for eventual manufacturing in China. You are no doubt concerned with IP protection of your idea, too. You have not selected a supplier yet.

Now is probably too early to engage us.

We recommend getting your product design ready first 👉 Why You Need Mature Product Designs BEFORE Working With A Chinese Manufacturer!

You need to source and vet your supplier and we can help you in the following ways at this very early stage:

These solutions all constitute a thorough vetting process.

How Sofeast can help you when your design is more mature

We are good at making the link between a product idea and a good production batch. But the “idea” needs to be somewhat formed. And some of the best ways to make an “idea” more mature are working on the aesthetic design, working on the user manual, etc.

It may help you to see some testimonials here.

Factory Audits

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

Our new factory identification solution for souring suppliers may be suitable for you.

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

We provide a tooling custody and management solution where we pick or receive your tooling and store it safely and securely at our Dongguan facility, returning it to your supplier only when needed once more.

Our process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Let’s say you have a product idea that you want to work with us on development and then production. The good news is, we CAN help support at every stage as we have our own in-house R&D team and production/assembly facility.

Here’s what we’ll usually do:

  • Usually, we start by signing an NDA for your peace-of-mind.
  • We’ll need to know some of the basics of your project, to ensure we are a good fit for your needs:
    – Type of product, functionalities
    – Have you documented the requirements & specifications?
    – Have you been working on prototypes? What is the general status?
    – Volume expectation (first batch, year 1, year 3), roughly
    – Do you have some evidence of market traction?

Learn more about how we support new product development projects.

We’re sorry, this usually isn’t possible as we work under strict agreements with clients that prohibit us from identifying them in order to protect their identity.

However, some clients have kindly agreed to share testimonials on this page:

Let’s say you’re just starting to design a new electro-mechanical product that is very new and relatively complex and want to outsource its design, testing, and prototyping for eventual manufacturing in China. You are no doubt concerned with IP protection of your idea, too. You have not selected a supplier yet.

Now is probably too early to engage us.

We recommend getting your product design ready first 👉 Why You Need Mature Product Designs BEFORE Working With A Chinese Manufacturer!

You need to source and vet your supplier and we can help you in the following ways at this very early stage:

These solutions all constitute a thorough vetting process.

How Sofeast can help you when your design is more mature

We are good at making the link between a product idea and a good production batch. But the “idea” needs to be somewhat formed. And some of the best ways to make an “idea” more mature are working on the aesthetic design, working on the user manual, etc.

It may help you to see some testimonials here.

Quality Consulting

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

Our new factory identification solution for souring suppliers may be suitable for you.

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

We provide a tooling custody and management solution where we pick or receive your tooling and store it safely and securely at our Dongguan facility, returning it to your supplier only when needed once more.

Our process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Let’s say you have a product idea that you want to work with us on development and then production. The good news is, we CAN help support at every stage as we have our own in-house R&D team and production/assembly facility.

Here’s what we’ll usually do:

  • Usually, we start by signing an NDA for your peace-of-mind.
  • We’ll need to know some of the basics of your project, to ensure we are a good fit for your needs:
    – Type of product, functionalities
    – Have you documented the requirements & specifications?
    – Have you been working on prototypes? What is the general status?
    – Volume expectation (first batch, year 1, year 3), roughly
    – Do you have some evidence of market traction?

Learn more about how we support new product development projects.

We’re sorry, this usually isn’t possible as we work under strict agreements with clients that prohibit us from identifying them in order to protect their identity.

However, some clients have kindly agreed to share testimonials on this page:

Let’s say you’re just starting to design a new electro-mechanical product that is very new and relatively complex and want to outsource its design, testing, and prototyping for eventual manufacturing in China. You are no doubt concerned with IP protection of your idea, too. You have not selected a supplier yet.

Now is probably too early to engage us.

We recommend getting your product design ready first 👉 Why You Need Mature Product Designs BEFORE Working With A Chinese Manufacturer!

You need to source and vet your supplier and we can help you in the following ways at this very early stage:

These solutions all constitute a thorough vetting process.

How Sofeast can help you when your design is more mature

We are good at making the link between a product idea and a good production batch. But the “idea” needs to be somewhat formed. And some of the best ways to make an “idea” more mature are working on the aesthetic design, working on the user manual, etc.

It may help you to see some testimonials here.

Supply chain management solutions

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

Our new factory identification solution for souring suppliers may be suitable for you.

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

We provide a tooling custody and management solution where we pick or receive your tooling and store it safely and securely at our Dongguan facility, returning it to your supplier only when needed once more.

Our process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Let’s say you have a product idea that you want to work with us on development and then production. The good news is, we CAN help support at every stage as we have our own in-house R&D team and production/assembly facility.

Here’s what we’ll usually do:

  • Usually, we start by signing an NDA for your peace-of-mind.
  • We’ll need to know some of the basics of your project, to ensure we are a good fit for your needs:
    – Type of product, functionalities
    – Have you documented the requirements & specifications?
    – Have you been working on prototypes? What is the general status?
    – Volume expectation (first batch, year 1, year 3), roughly
    – Do you have some evidence of market traction?

Learn more about how we support new product development projects.

We’re sorry, this usually isn’t possible as we work under strict agreements with clients that prohibit us from identifying them in order to protect their identity.

However, some clients have kindly agreed to share testimonials on this page:

Let’s say you’re just starting to design a new electro-mechanical product that is very new and relatively complex and want to outsource its design, testing, and prototyping for eventual manufacturing in China. You are no doubt concerned with IP protection of your idea, too. You have not selected a supplier yet.

Now is probably too early to engage us.

We recommend getting your product design ready first 👉 Why You Need Mature Product Designs BEFORE Working With A Chinese Manufacturer!

You need to source and vet your supplier and we can help you in the following ways at this very early stage:

These solutions all constitute a thorough vetting process.

How Sofeast can help you when your design is more mature

We are good at making the link between a product idea and a good production batch. But the “idea” needs to be somewhat formed. And some of the best ways to make an “idea” more mature are working on the aesthetic design, working on the user manual, etc.

It may help you to see some testimonials here.

Compliance and Certification

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

Our new factory identification solution for souring suppliers may be suitable for you.

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

We provide a tooling custody and management solution where we pick or receive your tooling and store it safely and securely at our Dongguan facility, returning it to your supplier only when needed once more.

Our process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Let’s say you have a product idea that you want to work with us on development and then production. The good news is, we CAN help support at every stage as we have our own in-house R&D team and production/assembly facility.

Here’s what we’ll usually do:

  • Usually, we start by signing an NDA for your peace-of-mind.
  • We’ll need to know some of the basics of your project, to ensure we are a good fit for your needs:
    – Type of product, functionalities
    – Have you documented the requirements & specifications?
    – Have you been working on prototypes? What is the general status?
    – Volume expectation (first batch, year 1, year 3), roughly
    – Do you have some evidence of market traction?

Learn more about how we support new product development projects.

We’re sorry, this usually isn’t possible as we work under strict agreements with clients that prohibit us from identifying them in order to protect their identity.

However, some clients have kindly agreed to share testimonials on this page:

Let’s say you’re just starting to design a new electro-mechanical product that is very new and relatively complex and want to outsource its design, testing, and prototyping for eventual manufacturing in China. You are no doubt concerned with IP protection of your idea, too. You have not selected a supplier yet.

Now is probably too early to engage us.

We recommend getting your product design ready first 👉 Why You Need Mature Product Designs BEFORE Working With A Chinese Manufacturer!

You need to source and vet your supplier and we can help you in the following ways at this very early stage:

These solutions all constitute a thorough vetting process.

How Sofeast can help you when your design is more mature

We are good at making the link between a product idea and a good production batch. But the “idea” needs to be somewhat formed. And some of the best ways to make an “idea” more mature are working on the aesthetic design, working on the user manual, etc.

It may help you to see some testimonials here.

Logistics

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

Our new factory identification solution for souring suppliers may be suitable for you.

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

We provide a tooling custody and management solution where we pick or receive your tooling and store it safely and securely at our Dongguan facility, returning it to your supplier only when needed once more.

Our process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Let’s say you have a product idea that you want to work with us on development and then production. The good news is, we CAN help support at every stage as we have our own in-house R&D team and production/assembly facility.

Here’s what we’ll usually do:

  • Usually, we start by signing an NDA for your peace-of-mind.
  • We’ll need to know some of the basics of your project, to ensure we are a good fit for your needs:
    – Type of product, functionalities
    – Have you documented the requirements & specifications?
    – Have you been working on prototypes? What is the general status?
    – Volume expectation (first batch, year 1, year 3), roughly
    – Do you have some evidence of market traction?

Learn more about how we support new product development projects.

We’re sorry, this usually isn’t possible as we work under strict agreements with clients that prohibit us from identifying them in order to protect their identity.

However, some clients have kindly agreed to share testimonials on this page:

Let’s say you’re just starting to design a new electro-mechanical product that is very new and relatively complex and want to outsource its design, testing, and prototyping for eventual manufacturing in China. You are no doubt concerned with IP protection of your idea, too. You have not selected a supplier yet.

Now is probably too early to engage us.

We recommend getting your product design ready first 👉 Why You Need Mature Product Designs BEFORE Working With A Chinese Manufacturer!

You need to source and vet your supplier and we can help you in the following ways at this very early stage:

These solutions all constitute a thorough vetting process.

How Sofeast can help you when your design is more mature

We are good at making the link between a product idea and a good production batch. But the “idea” needs to be somewhat formed. And some of the best ways to make an “idea” more mature are working on the aesthetic design, working on the user manual, etc.

It may help you to see some testimonials here.

Product engineering solutions pricing FAQs

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

Our new factory identification solution for souring suppliers may be suitable for you.

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

We provide a tooling custody and management solution where we pick or receive your tooling and store it safely and securely at our Dongguan facility, returning it to your supplier only when needed once more.

Our process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Let’s say you have a product idea that you want to work with us on development and then production. The good news is, we CAN help support at every stage as we have our own in-house R&D team and production/assembly facility.

Here’s what we’ll usually do:

  • Usually, we start by signing an NDA for your peace-of-mind.
  • We’ll need to know some of the basics of your project, to ensure we are a good fit for your needs:
    – Type of product, functionalities
    – Have you documented the requirements & specifications?
    – Have you been working on prototypes? What is the general status?
    – Volume expectation (first batch, year 1, year 3), roughly
    – Do you have some evidence of market traction?

Learn more about how we support new product development projects.

We’re sorry, this usually isn’t possible as we work under strict agreements with clients that prohibit us from identifying them in order to protect their identity.

However, some clients have kindly agreed to share testimonials on this page:

Let’s say you’re just starting to design a new electro-mechanical product that is very new and relatively complex and want to outsource its design, testing, and prototyping for eventual manufacturing in China. You are no doubt concerned with IP protection of your idea, too. You have not selected a supplier yet.

Now is probably too early to engage us.

We recommend getting your product design ready first 👉 Why You Need Mature Product Designs BEFORE Working With A Chinese Manufacturer!

You need to source and vet your supplier and we can help you in the following ways at this very early stage:

These solutions all constitute a thorough vetting process.

How Sofeast can help you when your design is more mature

We are good at making the link between a product idea and a good production batch. But the “idea” needs to be somewhat formed. And some of the best ways to make an “idea” more mature are working on the aesthetic design, working on the user manual, etc.

It may help you to see some testimonials here.

Quality Assurance solutions pricing FAQs

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

Our new factory identification solution for souring suppliers may be suitable for you.

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

We provide a tooling custody and management solution where we pick or receive your tooling and store it safely and securely at our Dongguan facility, returning it to your supplier only when needed once more.

Our process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Let’s say you have a product idea that you want to work with us on development and then production. The good news is, we CAN help support at every stage as we have our own in-house R&D team and production/assembly facility.

Here’s what we’ll usually do:

  • Usually, we start by signing an NDA for your peace-of-mind.
  • We’ll need to know some of the basics of your project, to ensure we are a good fit for your needs:
    – Type of product, functionalities
    – Have you documented the requirements & specifications?
    – Have you been working on prototypes? What is the general status?
    – Volume expectation (first batch, year 1, year 3), roughly
    – Do you have some evidence of market traction?

Learn more about how we support new product development projects.

We’re sorry, this usually isn’t possible as we work under strict agreements with clients that prohibit us from identifying them in order to protect their identity.

However, some clients have kindly agreed to share testimonials on this page:

Let’s say you’re just starting to design a new electro-mechanical product that is very new and relatively complex and want to outsource its design, testing, and prototyping for eventual manufacturing in China. You are no doubt concerned with IP protection of your idea, too. You have not selected a supplier yet.

Now is probably too early to engage us.

We recommend getting your product design ready first 👉 Why You Need Mature Product Designs BEFORE Working With A Chinese Manufacturer!

You need to source and vet your supplier and we can help you in the following ways at this very early stage:

These solutions all constitute a thorough vetting process.

How Sofeast can help you when your design is more mature

We are good at making the link between a product idea and a good production batch. But the “idea” needs to be somewhat formed. And some of the best ways to make an “idea” more mature are working on the aesthetic design, working on the user manual, etc.

It may help you to see some testimonials here.

Supplier Identification

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

Our new factory identification solution for souring suppliers may be suitable for you.

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

We provide a tooling custody and management solution where we pick or receive your tooling and store it safely and securely at our Dongguan facility, returning it to your supplier only when needed once more.

Our process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Let’s say you have a product idea that you want to work with us on development and then production. The good news is, we CAN help support at every stage as we have our own in-house R&D team and production/assembly facility.

Here’s what we’ll usually do:

  • Usually, we start by signing an NDA for your peace-of-mind.
  • We’ll need to know some of the basics of your project, to ensure we are a good fit for your needs:
    – Type of product, functionalities
    – Have you documented the requirements & specifications?
    – Have you been working on prototypes? What is the general status?
    – Volume expectation (first batch, year 1, year 3), roughly
    – Do you have some evidence of market traction?

Learn more about how we support new product development projects.

We’re sorry, this usually isn’t possible as we work under strict agreements with clients that prohibit us from identifying them in order to protect their identity.

However, some clients have kindly agreed to share testimonials on this page:

Let’s say you’re just starting to design a new electro-mechanical product that is very new and relatively complex and want to outsource its design, testing, and prototyping for eventual manufacturing in China. You are no doubt concerned with IP protection of your idea, too. You have not selected a supplier yet.

Now is probably too early to engage us.

We recommend getting your product design ready first 👉 Why You Need Mature Product Designs BEFORE Working With A Chinese Manufacturer!

You need to source and vet your supplier and we can help you in the following ways at this very early stage:

These solutions all constitute a thorough vetting process.

How Sofeast can help you when your design is more mature

We are good at making the link between a product idea and a good production batch. But the “idea” needs to be somewhat formed. And some of the best ways to make an “idea” more mature are working on the aesthetic design, working on the user manual, etc.

It may help you to see some testimonials here.

Compliance Testing Consulting FAQs

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

Our new factory identification solution for souring suppliers may be suitable for you.

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

We provide a tooling custody and management solution where we pick or receive your tooling and store it safely and securely at our Dongguan facility, returning it to your supplier only when needed once more.

Our process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Let’s say you have a product idea that you want to work with us on development and then production. The good news is, we CAN help support at every stage as we have our own in-house R&D team and production/assembly facility.

Here’s what we’ll usually do:

  • Usually, we start by signing an NDA for your peace-of-mind.
  • We’ll need to know some of the basics of your project, to ensure we are a good fit for your needs:
    – Type of product, functionalities
    – Have you documented the requirements & specifications?
    – Have you been working on prototypes? What is the general status?
    – Volume expectation (first batch, year 1, year 3), roughly
    – Do you have some evidence of market traction?

Learn more about how we support new product development projects.

We’re sorry, this usually isn’t possible as we work under strict agreements with clients that prohibit us from identifying them in order to protect their identity.

However, some clients have kindly agreed to share testimonials on this page:

Let’s say you’re just starting to design a new electro-mechanical product that is very new and relatively complex and want to outsource its design, testing, and prototyping for eventual manufacturing in China. You are no doubt concerned with IP protection of your idea, too. You have not selected a supplier yet.

Now is probably too early to engage us.

We recommend getting your product design ready first 👉 Why You Need Mature Product Designs BEFORE Working With A Chinese Manufacturer!

You need to source and vet your supplier and we can help you in the following ways at this very early stage:

These solutions all constitute a thorough vetting process.

How Sofeast can help you when your design is more mature

We are good at making the link between a product idea and a good production batch. But the “idea” needs to be somewhat formed. And some of the best ways to make an “idea” more mature are working on the aesthetic design, working on the user manual, etc.

It may help you to see some testimonials here.

Supply chain management solutions pricing FAQs

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

Our new factory identification solution for souring suppliers may be suitable for you.

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

We provide a tooling custody and management solution where we pick or receive your tooling and store it safely and securely at our Dongguan facility, returning it to your supplier only when needed once more.

Our process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Let’s say you have a product idea that you want to work with us on development and then production. The good news is, we CAN help support at every stage as we have our own in-house R&D team and production/assembly facility.

Here’s what we’ll usually do:

  • Usually, we start by signing an NDA for your peace-of-mind.
  • We’ll need to know some of the basics of your project, to ensure we are a good fit for your needs:
    – Type of product, functionalities
    – Have you documented the requirements & specifications?
    – Have you been working on prototypes? What is the general status?
    – Volume expectation (first batch, year 1, year 3), roughly
    – Do you have some evidence of market traction?

Learn more about how we support new product development projects.

We’re sorry, this usually isn’t possible as we work under strict agreements with clients that prohibit us from identifying them in order to protect their identity.

However, some clients have kindly agreed to share testimonials on this page:

Let’s say you’re just starting to design a new electro-mechanical product that is very new and relatively complex and want to outsource its design, testing, and prototyping for eventual manufacturing in China. You are no doubt concerned with IP protection of your idea, too. You have not selected a supplier yet.

Now is probably too early to engage us.

We recommend getting your product design ready first 👉 Why You Need Mature Product Designs BEFORE Working With A Chinese Manufacturer!

You need to source and vet your supplier and we can help you in the following ways at this very early stage:

These solutions all constitute a thorough vetting process.

How Sofeast can help you when your design is more mature

We are good at making the link between a product idea and a good production batch. But the “idea” needs to be somewhat formed. And some of the best ways to make an “idea” more mature are working on the aesthetic design, working on the user manual, etc.

It may help you to see some testimonials here.

Free trade zone facility FAQs

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

Our new factory identification solution for souring suppliers may be suitable for you.

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

We provide a tooling custody and management solution where we pick or receive your tooling and store it safely and securely at our Dongguan facility, returning it to your supplier only when needed once more.

Our process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Let’s say you have a product idea that you want to work with us on development and then production. The good news is, we CAN help support at every stage as we have our own in-house R&D team and production/assembly facility.

Here’s what we’ll usually do:

  • Usually, we start by signing an NDA for your peace-of-mind.
  • We’ll need to know some of the basics of your project, to ensure we are a good fit for your needs:
    – Type of product, functionalities
    – Have you documented the requirements & specifications?
    – Have you been working on prototypes? What is the general status?
    – Volume expectation (first batch, year 1, year 3), roughly
    – Do you have some evidence of market traction?

Learn more about how we support new product development projects.

We’re sorry, this usually isn’t possible as we work under strict agreements with clients that prohibit us from identifying them in order to protect their identity.

However, some clients have kindly agreed to share testimonials on this page:

Let’s say you’re just starting to design a new electro-mechanical product that is very new and relatively complex and want to outsource its design, testing, and prototyping for eventual manufacturing in China. You are no doubt concerned with IP protection of your idea, too. You have not selected a supplier yet.

Now is probably too early to engage us.

We recommend getting your product design ready first 👉 Why You Need Mature Product Designs BEFORE Working With A Chinese Manufacturer!

You need to source and vet your supplier and we can help you in the following ways at this very early stage:

These solutions all constitute a thorough vetting process.

How Sofeast can help you when your design is more mature

We are good at making the link between a product idea and a good production batch. But the “idea” needs to be somewhat formed. And some of the best ways to make an “idea” more mature are working on the aesthetic design, working on the user manual, etc.

It may help you to see some testimonials here.

Get help today

 

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