Overview

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

What will my project manager do for me?

They will do the following to provide you with maximum peace of mind:

  • Handle your supplier in person, on the phone, and can even visit their factory in order to keep them on track and add some pressure where required
  • Track your project’s progress, reporting to you daily, and checking that the supplier is reaching your standards and following agreed-upon procedures
  • Speak both Chinese and English, allowing them to communicate with your supplier and keep you updated at all times.
  • Translate documents to assure that you have visibility over what is happening
  • … and many more useful actions, too

Read more: You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

 

What does project management cost?

We bill 34 USD an hour for project management and supply chain-related work. (Amount negotiable for a consistent number of hours every month, on retainer.)
Expenses, if any, are charged separately.

Ready to get started with supplier management?

Click here to book a project manager.

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

A source of anxiety

If your relationship with your old supplier is coming to an end for whatever reason it can be an anxious time as tooling/molds are both costly and critical to your IP.

  • You need to be careful that your old supplier doesn’t retain your tooling and start making your products with them off the books.
  • You’ll also want to avoid creating brand new tooling and molds which could be very expensive.
  • It’s tough to handle the transfer and assess the state of your tooling/molds from a different continent (assuming that you’re not in China).

This is where an orderly and methodical transfer will help you.

Sofeast’s 13 step tooling transfer process

Sofeast has performed these tooling and mold transfers for clients many times as we have engineers on the ground in China who work on your behalf to assure that it runs smoothly.
We split our tried-and-tested process into 2 phases:

This process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

We also wrote about how to package tooling to prevent damage and rust in transit, too!


Get help with your mold and tooling transfer

Are you in a similar situation and unsure about how to proceed?

Sofeast has dealt with this before for many clients.

Just click here to speak with us. We’ll subsequently arrange a consultation to listen to your situation and suggest how we can help you.

P.S.

You will also enjoy our post which gives you a more top-level view of why and how molds need to be moved: How to move Plastic Injection Molds between China Factories [10 Tips]

Comment on this FAQ

Your email address will not be published. Required fields are marked *

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For new/customized products

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

What will my project manager do for me?

They will do the following to provide you with maximum peace of mind:

  • Handle your supplier in person, on the phone, and can even visit their factory in order to keep them on track and add some pressure where required
  • Track your project’s progress, reporting to you daily, and checking that the supplier is reaching your standards and following agreed-upon procedures
  • Speak both Chinese and English, allowing them to communicate with your supplier and keep you updated at all times.
  • Translate documents to assure that you have visibility over what is happening
  • … and many more useful actions, too

Read more: You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

 

What does project management cost?

We bill 34 USD an hour for project management and supply chain-related work. (Amount negotiable for a consistent number of hours every month, on retainer.)
Expenses, if any, are charged separately.

Ready to get started with supplier management?

Click here to book a project manager.

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

A source of anxiety

If your relationship with your old supplier is coming to an end for whatever reason it can be an anxious time as tooling/molds are both costly and critical to your IP.

  • You need to be careful that your old supplier doesn’t retain your tooling and start making your products with them off the books.
  • You’ll also want to avoid creating brand new tooling and molds which could be very expensive.
  • It’s tough to handle the transfer and assess the state of your tooling/molds from a different continent (assuming that you’re not in China).

This is where an orderly and methodical transfer will help you.

Sofeast’s 13 step tooling transfer process

Sofeast has performed these tooling and mold transfers for clients many times as we have engineers on the ground in China who work on your behalf to assure that it runs smoothly.
We split our tried-and-tested process into 2 phases:

This process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

We also wrote about how to package tooling to prevent damage and rust in transit, too!


Get help with your mold and tooling transfer

Are you in a similar situation and unsure about how to proceed?

Sofeast has dealt with this before for many clients.

Just click here to speak with us. We’ll subsequently arrange a consultation to listen to your situation and suggest how we can help you.

P.S.

You will also enjoy our post which gives you a more top-level view of why and how molds need to be moved: How to move Plastic Injection Molds between China Factories [10 Tips]

Comment on this FAQ

Your email address will not be published. Required fields are marked *

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Working with Sofeast

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

What will my project manager do for me?

They will do the following to provide you with maximum peace of mind:

  • Handle your supplier in person, on the phone, and can even visit their factory in order to keep them on track and add some pressure where required
  • Track your project’s progress, reporting to you daily, and checking that the supplier is reaching your standards and following agreed-upon procedures
  • Speak both Chinese and English, allowing them to communicate with your supplier and keep you updated at all times.
  • Translate documents to assure that you have visibility over what is happening
  • … and many more useful actions, too

Read more: You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

 

What does project management cost?

We bill 34 USD an hour for project management and supply chain-related work. (Amount negotiable for a consistent number of hours every month, on retainer.)
Expenses, if any, are charged separately.

Ready to get started with supplier management?

Click here to book a project manager.

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

A source of anxiety

If your relationship with your old supplier is coming to an end for whatever reason it can be an anxious time as tooling/molds are both costly and critical to your IP.

  • You need to be careful that your old supplier doesn’t retain your tooling and start making your products with them off the books.
  • You’ll also want to avoid creating brand new tooling and molds which could be very expensive.
  • It’s tough to handle the transfer and assess the state of your tooling/molds from a different continent (assuming that you’re not in China).

This is where an orderly and methodical transfer will help you.

Sofeast’s 13 step tooling transfer process

Sofeast has performed these tooling and mold transfers for clients many times as we have engineers on the ground in China who work on your behalf to assure that it runs smoothly.
We split our tried-and-tested process into 2 phases:

This process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

We also wrote about how to package tooling to prevent damage and rust in transit, too!


Get help with your mold and tooling transfer

Are you in a similar situation and unsure about how to proceed?

Sofeast has dealt with this before for many clients.

Just click here to speak with us. We’ll subsequently arrange a consultation to listen to your situation and suggest how we can help you.

P.S.

You will also enjoy our post which gives you a more top-level view of why and how molds need to be moved: How to move Plastic Injection Molds between China Factories [10 Tips]

Comment on this FAQ

Your email address will not be published. Required fields are marked *

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Quality assurance solutions

Product Inspections

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

What will my project manager do for me?

They will do the following to provide you with maximum peace of mind:

  • Handle your supplier in person, on the phone, and can even visit their factory in order to keep them on track and add some pressure where required
  • Track your project’s progress, reporting to you daily, and checking that the supplier is reaching your standards and following agreed-upon procedures
  • Speak both Chinese and English, allowing them to communicate with your supplier and keep you updated at all times.
  • Translate documents to assure that you have visibility over what is happening
  • … and many more useful actions, too

Read more: You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

 

What does project management cost?

We bill 34 USD an hour for project management and supply chain-related work. (Amount negotiable for a consistent number of hours every month, on retainer.)
Expenses, if any, are charged separately.

Ready to get started with supplier management?

Click here to book a project manager.

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

A source of anxiety

If your relationship with your old supplier is coming to an end for whatever reason it can be an anxious time as tooling/molds are both costly and critical to your IP.

  • You need to be careful that your old supplier doesn’t retain your tooling and start making your products with them off the books.
  • You’ll also want to avoid creating brand new tooling and molds which could be very expensive.
  • It’s tough to handle the transfer and assess the state of your tooling/molds from a different continent (assuming that you’re not in China).

This is where an orderly and methodical transfer will help you.

Sofeast’s 13 step tooling transfer process

Sofeast has performed these tooling and mold transfers for clients many times as we have engineers on the ground in China who work on your behalf to assure that it runs smoothly.
We split our tried-and-tested process into 2 phases:

This process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

We also wrote about how to package tooling to prevent damage and rust in transit, too!


Get help with your mold and tooling transfer

Are you in a similar situation and unsure about how to proceed?

Sofeast has dealt with this before for many clients.

Just click here to speak with us. We’ll subsequently arrange a consultation to listen to your situation and suggest how we can help you.

P.S.

You will also enjoy our post which gives you a more top-level view of why and how molds need to be moved: How to move Plastic Injection Molds between China Factories [10 Tips]

Comment on this FAQ

Your email address will not be published. Required fields are marked *

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Factory Audits

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

What will my project manager do for me?

They will do the following to provide you with maximum peace of mind:

  • Handle your supplier in person, on the phone, and can even visit their factory in order to keep them on track and add some pressure where required
  • Track your project’s progress, reporting to you daily, and checking that the supplier is reaching your standards and following agreed-upon procedures
  • Speak both Chinese and English, allowing them to communicate with your supplier and keep you updated at all times.
  • Translate documents to assure that you have visibility over what is happening
  • … and many more useful actions, too

Read more: You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

 

What does project management cost?

We bill 34 USD an hour for project management and supply chain-related work. (Amount negotiable for a consistent number of hours every month, on retainer.)
Expenses, if any, are charged separately.

Ready to get started with supplier management?

Click here to book a project manager.

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

A source of anxiety

If your relationship with your old supplier is coming to an end for whatever reason it can be an anxious time as tooling/molds are both costly and critical to your IP.

  • You need to be careful that your old supplier doesn’t retain your tooling and start making your products with them off the books.
  • You’ll also want to avoid creating brand new tooling and molds which could be very expensive.
  • It’s tough to handle the transfer and assess the state of your tooling/molds from a different continent (assuming that you’re not in China).

This is where an orderly and methodical transfer will help you.

Sofeast’s 13 step tooling transfer process

Sofeast has performed these tooling and mold transfers for clients many times as we have engineers on the ground in China who work on your behalf to assure that it runs smoothly.
We split our tried-and-tested process into 2 phases:

This process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

We also wrote about how to package tooling to prevent damage and rust in transit, too!


Get help with your mold and tooling transfer

Are you in a similar situation and unsure about how to proceed?

Sofeast has dealt with this before for many clients.

Just click here to speak with us. We’ll subsequently arrange a consultation to listen to your situation and suggest how we can help you.

P.S.

You will also enjoy our post which gives you a more top-level view of why and how molds need to be moved: How to move Plastic Injection Molds between China Factories [10 Tips]

Comment on this FAQ

Your email address will not be published. Required fields are marked *

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Quality Consulting

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

What will my project manager do for me?

They will do the following to provide you with maximum peace of mind:

  • Handle your supplier in person, on the phone, and can even visit their factory in order to keep them on track and add some pressure where required
  • Track your project’s progress, reporting to you daily, and checking that the supplier is reaching your standards and following agreed-upon procedures
  • Speak both Chinese and English, allowing them to communicate with your supplier and keep you updated at all times.
  • Translate documents to assure that you have visibility over what is happening
  • … and many more useful actions, too

Read more: You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

 

What does project management cost?

We bill 34 USD an hour for project management and supply chain-related work. (Amount negotiable for a consistent number of hours every month, on retainer.)
Expenses, if any, are charged separately.

Ready to get started with supplier management?

Click here to book a project manager.

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

A source of anxiety

If your relationship with your old supplier is coming to an end for whatever reason it can be an anxious time as tooling/molds are both costly and critical to your IP.

  • You need to be careful that your old supplier doesn’t retain your tooling and start making your products with them off the books.
  • You’ll also want to avoid creating brand new tooling and molds which could be very expensive.
  • It’s tough to handle the transfer and assess the state of your tooling/molds from a different continent (assuming that you’re not in China).

This is where an orderly and methodical transfer will help you.

Sofeast’s 13 step tooling transfer process

Sofeast has performed these tooling and mold transfers for clients many times as we have engineers on the ground in China who work on your behalf to assure that it runs smoothly.
We split our tried-and-tested process into 2 phases:

This process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

We also wrote about how to package tooling to prevent damage and rust in transit, too!


Get help with your mold and tooling transfer

Are you in a similar situation and unsure about how to proceed?

Sofeast has dealt with this before for many clients.

Just click here to speak with us. We’ll subsequently arrange a consultation to listen to your situation and suggest how we can help you.

P.S.

You will also enjoy our post which gives you a more top-level view of why and how molds need to be moved: How to move Plastic Injection Molds between China Factories [10 Tips]

Comment on this FAQ

Your email address will not be published. Required fields are marked *

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Supply chain management solutions

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

What will my project manager do for me?

They will do the following to provide you with maximum peace of mind:

  • Handle your supplier in person, on the phone, and can even visit their factory in order to keep them on track and add some pressure where required
  • Track your project’s progress, reporting to you daily, and checking that the supplier is reaching your standards and following agreed-upon procedures
  • Speak both Chinese and English, allowing them to communicate with your supplier and keep you updated at all times.
  • Translate documents to assure that you have visibility over what is happening
  • … and many more useful actions, too

Read more: You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

 

What does project management cost?

We bill 34 USD an hour for project management and supply chain-related work. (Amount negotiable for a consistent number of hours every month, on retainer.)
Expenses, if any, are charged separately.

Ready to get started with supplier management?

Click here to book a project manager.

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

A source of anxiety

If your relationship with your old supplier is coming to an end for whatever reason it can be an anxious time as tooling/molds are both costly and critical to your IP.

  • You need to be careful that your old supplier doesn’t retain your tooling and start making your products with them off the books.
  • You’ll also want to avoid creating brand new tooling and molds which could be very expensive.
  • It’s tough to handle the transfer and assess the state of your tooling/molds from a different continent (assuming that you’re not in China).

This is where an orderly and methodical transfer will help you.

Sofeast’s 13 step tooling transfer process

Sofeast has performed these tooling and mold transfers for clients many times as we have engineers on the ground in China who work on your behalf to assure that it runs smoothly.
We split our tried-and-tested process into 2 phases:

This process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

We also wrote about how to package tooling to prevent damage and rust in transit, too!


Get help with your mold and tooling transfer

Are you in a similar situation and unsure about how to proceed?

Sofeast has dealt with this before for many clients.

Just click here to speak with us. We’ll subsequently arrange a consultation to listen to your situation and suggest how we can help you.

P.S.

You will also enjoy our post which gives you a more top-level view of why and how molds need to be moved: How to move Plastic Injection Molds between China Factories [10 Tips]

Comment on this FAQ

Your email address will not be published. Required fields are marked *

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Compliance and Certification

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

What will my project manager do for me?

They will do the following to provide you with maximum peace of mind:

  • Handle your supplier in person, on the phone, and can even visit their factory in order to keep them on track and add some pressure where required
  • Track your project’s progress, reporting to you daily, and checking that the supplier is reaching your standards and following agreed-upon procedures
  • Speak both Chinese and English, allowing them to communicate with your supplier and keep you updated at all times.
  • Translate documents to assure that you have visibility over what is happening
  • … and many more useful actions, too

Read more: You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

 

What does project management cost?

We bill 34 USD an hour for project management and supply chain-related work. (Amount negotiable for a consistent number of hours every month, on retainer.)
Expenses, if any, are charged separately.

Ready to get started with supplier management?

Click here to book a project manager.

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

A source of anxiety

If your relationship with your old supplier is coming to an end for whatever reason it can be an anxious time as tooling/molds are both costly and critical to your IP.

  • You need to be careful that your old supplier doesn’t retain your tooling and start making your products with them off the books.
  • You’ll also want to avoid creating brand new tooling and molds which could be very expensive.
  • It’s tough to handle the transfer and assess the state of your tooling/molds from a different continent (assuming that you’re not in China).

This is where an orderly and methodical transfer will help you.

Sofeast’s 13 step tooling transfer process

Sofeast has performed these tooling and mold transfers for clients many times as we have engineers on the ground in China who work on your behalf to assure that it runs smoothly.
We split our tried-and-tested process into 2 phases:

This process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

We also wrote about how to package tooling to prevent damage and rust in transit, too!


Get help with your mold and tooling transfer

Are you in a similar situation and unsure about how to proceed?

Sofeast has dealt with this before for many clients.

Just click here to speak with us. We’ll subsequently arrange a consultation to listen to your situation and suggest how we can help you.

P.S.

You will also enjoy our post which gives you a more top-level view of why and how molds need to be moved: How to move Plastic Injection Molds between China Factories [10 Tips]

Comment on this FAQ

Your email address will not be published. Required fields are marked *

Load More

Logistics

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

What will my project manager do for me?

They will do the following to provide you with maximum peace of mind:

  • Handle your supplier in person, on the phone, and can even visit their factory in order to keep them on track and add some pressure where required
  • Track your project’s progress, reporting to you daily, and checking that the supplier is reaching your standards and following agreed-upon procedures
  • Speak both Chinese and English, allowing them to communicate with your supplier and keep you updated at all times.
  • Translate documents to assure that you have visibility over what is happening
  • … and many more useful actions, too

Read more: You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

 

What does project management cost?

We bill 34 USD an hour for project management and supply chain-related work. (Amount negotiable for a consistent number of hours every month, on retainer.)
Expenses, if any, are charged separately.

Ready to get started with supplier management?

Click here to book a project manager.

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

A source of anxiety

If your relationship with your old supplier is coming to an end for whatever reason it can be an anxious time as tooling/molds are both costly and critical to your IP.

  • You need to be careful that your old supplier doesn’t retain your tooling and start making your products with them off the books.
  • You’ll also want to avoid creating brand new tooling and molds which could be very expensive.
  • It’s tough to handle the transfer and assess the state of your tooling/molds from a different continent (assuming that you’re not in China).

This is where an orderly and methodical transfer will help you.

Sofeast’s 13 step tooling transfer process

Sofeast has performed these tooling and mold transfers for clients many times as we have engineers on the ground in China who work on your behalf to assure that it runs smoothly.
We split our tried-and-tested process into 2 phases:

This process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

We also wrote about how to package tooling to prevent damage and rust in transit, too!


Get help with your mold and tooling transfer

Are you in a similar situation and unsure about how to proceed?

Sofeast has dealt with this before for many clients.

Just click here to speak with us. We’ll subsequently arrange a consultation to listen to your situation and suggest how we can help you.

P.S.

You will also enjoy our post which gives you a more top-level view of why and how molds need to be moved: How to move Plastic Injection Molds between China Factories [10 Tips]

Comment on this FAQ

Your email address will not be published. Required fields are marked *

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Sofeast pricing FAQs PES

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

What will my project manager do for me?

They will do the following to provide you with maximum peace of mind:

  • Handle your supplier in person, on the phone, and can even visit their factory in order to keep them on track and add some pressure where required
  • Track your project’s progress, reporting to you daily, and checking that the supplier is reaching your standards and following agreed-upon procedures
  • Speak both Chinese and English, allowing them to communicate with your supplier and keep you updated at all times.
  • Translate documents to assure that you have visibility over what is happening
  • … and many more useful actions, too

Read more: You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

 

What does project management cost?

We bill 34 USD an hour for project management and supply chain-related work. (Amount negotiable for a consistent number of hours every month, on retainer.)
Expenses, if any, are charged separately.

Ready to get started with supplier management?

Click here to book a project manager.

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

A source of anxiety

If your relationship with your old supplier is coming to an end for whatever reason it can be an anxious time as tooling/molds are both costly and critical to your IP.

  • You need to be careful that your old supplier doesn’t retain your tooling and start making your products with them off the books.
  • You’ll also want to avoid creating brand new tooling and molds which could be very expensive.
  • It’s tough to handle the transfer and assess the state of your tooling/molds from a different continent (assuming that you’re not in China).

This is where an orderly and methodical transfer will help you.

Sofeast’s 13 step tooling transfer process

Sofeast has performed these tooling and mold transfers for clients many times as we have engineers on the ground in China who work on your behalf to assure that it runs smoothly.
We split our tried-and-tested process into 2 phases:

This process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

We also wrote about how to package tooling to prevent damage and rust in transit, too!


Get help with your mold and tooling transfer

Are you in a similar situation and unsure about how to proceed?

Sofeast has dealt with this before for many clients.

Just click here to speak with us. We’ll subsequently arrange a consultation to listen to your situation and suggest how we can help you.

P.S.

You will also enjoy our post which gives you a more top-level view of why and how molds need to be moved: How to move Plastic Injection Molds between China Factories [10 Tips]

Comment on this FAQ

Your email address will not be published. Required fields are marked *

Load More

Sofeast pricing FAQs QAS

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

What will my project manager do for me?

They will do the following to provide you with maximum peace of mind:

  • Handle your supplier in person, on the phone, and can even visit their factory in order to keep them on track and add some pressure where required
  • Track your project’s progress, reporting to you daily, and checking that the supplier is reaching your standards and following agreed-upon procedures
  • Speak both Chinese and English, allowing them to communicate with your supplier and keep you updated at all times.
  • Translate documents to assure that you have visibility over what is happening
  • … and many more useful actions, too

Read more: You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

 

What does project management cost?

We bill 34 USD an hour for project management and supply chain-related work. (Amount negotiable for a consistent number of hours every month, on retainer.)
Expenses, if any, are charged separately.

Ready to get started with supplier management?

Click here to book a project manager.

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

A source of anxiety

If your relationship with your old supplier is coming to an end for whatever reason it can be an anxious time as tooling/molds are both costly and critical to your IP.

  • You need to be careful that your old supplier doesn’t retain your tooling and start making your products with them off the books.
  • You’ll also want to avoid creating brand new tooling and molds which could be very expensive.
  • It’s tough to handle the transfer and assess the state of your tooling/molds from a different continent (assuming that you’re not in China).

This is where an orderly and methodical transfer will help you.

Sofeast’s 13 step tooling transfer process

Sofeast has performed these tooling and mold transfers for clients many times as we have engineers on the ground in China who work on your behalf to assure that it runs smoothly.
We split our tried-and-tested process into 2 phases:

This process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

We also wrote about how to package tooling to prevent damage and rust in transit, too!


Get help with your mold and tooling transfer

Are you in a similar situation and unsure about how to proceed?

Sofeast has dealt with this before for many clients.

Just click here to speak with us. We’ll subsequently arrange a consultation to listen to your situation and suggest how we can help you.

P.S.

You will also enjoy our post which gives you a more top-level view of why and how molds need to be moved: How to move Plastic Injection Molds between China Factories [10 Tips]

Comment on this FAQ

Your email address will not be published. Required fields are marked *

Load More

Supplier Identification

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

What will my project manager do for me?

They will do the following to provide you with maximum peace of mind:

  • Handle your supplier in person, on the phone, and can even visit their factory in order to keep them on track and add some pressure where required
  • Track your project’s progress, reporting to you daily, and checking that the supplier is reaching your standards and following agreed-upon procedures
  • Speak both Chinese and English, allowing them to communicate with your supplier and keep you updated at all times.
  • Translate documents to assure that you have visibility over what is happening
  • … and many more useful actions, too

Read more: You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

 

What does project management cost?

We bill 34 USD an hour for project management and supply chain-related work. (Amount negotiable for a consistent number of hours every month, on retainer.)
Expenses, if any, are charged separately.

Ready to get started with supplier management?

Click here to book a project manager.

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

A source of anxiety

If your relationship with your old supplier is coming to an end for whatever reason it can be an anxious time as tooling/molds are both costly and critical to your IP.

  • You need to be careful that your old supplier doesn’t retain your tooling and start making your products with them off the books.
  • You’ll also want to avoid creating brand new tooling and molds which could be very expensive.
  • It’s tough to handle the transfer and assess the state of your tooling/molds from a different continent (assuming that you’re not in China).

This is where an orderly and methodical transfer will help you.

Sofeast’s 13 step tooling transfer process

Sofeast has performed these tooling and mold transfers for clients many times as we have engineers on the ground in China who work on your behalf to assure that it runs smoothly.
We split our tried-and-tested process into 2 phases:

This process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

We also wrote about how to package tooling to prevent damage and rust in transit, too!


Get help with your mold and tooling transfer

Are you in a similar situation and unsure about how to proceed?

Sofeast has dealt with this before for many clients.

Just click here to speak with us. We’ll subsequently arrange a consultation to listen to your situation and suggest how we can help you.

P.S.

You will also enjoy our post which gives you a more top-level view of why and how molds need to be moved: How to move Plastic Injection Molds between China Factories [10 Tips]

Comment on this FAQ

Your email address will not be published. Required fields are marked *

Load More

Compliance Testing Consulting FAQs

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

What will my project manager do for me?

They will do the following to provide you with maximum peace of mind:

  • Handle your supplier in person, on the phone, and can even visit their factory in order to keep them on track and add some pressure where required
  • Track your project’s progress, reporting to you daily, and checking that the supplier is reaching your standards and following agreed-upon procedures
  • Speak both Chinese and English, allowing them to communicate with your supplier and keep you updated at all times.
  • Translate documents to assure that you have visibility over what is happening
  • … and many more useful actions, too

Read more: You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

 

What does project management cost?

We bill 34 USD an hour for project management and supply chain-related work. (Amount negotiable for a consistent number of hours every month, on retainer.)
Expenses, if any, are charged separately.

Ready to get started with supplier management?

Click here to book a project manager.

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

A source of anxiety

If your relationship with your old supplier is coming to an end for whatever reason it can be an anxious time as tooling/molds are both costly and critical to your IP.

  • You need to be careful that your old supplier doesn’t retain your tooling and start making your products with them off the books.
  • You’ll also want to avoid creating brand new tooling and molds which could be very expensive.
  • It’s tough to handle the transfer and assess the state of your tooling/molds from a different continent (assuming that you’re not in China).

This is where an orderly and methodical transfer will help you.

Sofeast’s 13 step tooling transfer process

Sofeast has performed these tooling and mold transfers for clients many times as we have engineers on the ground in China who work on your behalf to assure that it runs smoothly.
We split our tried-and-tested process into 2 phases:

This process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

We also wrote about how to package tooling to prevent damage and rust in transit, too!


Get help with your mold and tooling transfer

Are you in a similar situation and unsure about how to proceed?

Sofeast has dealt with this before for many clients.

Just click here to speak with us. We’ll subsequently arrange a consultation to listen to your situation and suggest how we can help you.

P.S.

You will also enjoy our post which gives you a more top-level view of why and how molds need to be moved: How to move Plastic Injection Molds between China Factories [10 Tips]

Comment on this FAQ

Your email address will not be published. Required fields are marked *

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Sofeast pricing FAQs SCMS

Yes, we have created this client charter which outlines what should be expected from each other when working with our project managers from the Supply Chain Management department in order to make projects run as smoothly as possible and get the results you need.

Many services of our Quality Assurance department are billed based on the number of man-days. A man day includes approximately 5 hours of productive work on site, but also accounts for transportation, lunch break, and the time to study the files before and to complete the draft report afterwards.

Learn more about what a man day is in this blog post

Extra expenses will only be incurred if, for instance, a lot of travelling is required – in these cases we are up front with you about these beforehand. We usually invoice only 50% of the man-day cost for a day spent travelling.

In many cases, new Sofeast clients will benefit from choosing to work with a dedicated project manager who we can provide to handle your project on the ground in China. This takes away the stress of battling with time-difference, language barrier, and fire-fighting issues as they arise.

We provide your project manager at an affordable cost. This person acts as your single point of contact and works as a part of your team to assure that your project is kept on track, with costs, delays, and quality kept at an acceptable level.

What will my project manager do for me?

They will do the following to provide you with maximum peace of mind:

  • Handle your supplier in person, on the phone, and can even visit their factory in order to keep them on track and add some pressure where required
  • Track your project’s progress, reporting to you daily, and checking that the supplier is reaching your standards and following agreed-upon procedures
  • Speak both Chinese and English, allowing them to communicate with your supplier and keep you updated at all times.
  • Translate documents to assure that you have visibility over what is happening
  • … and many more useful actions, too

Read more: You can learn even more about how Sofeast’s project managers can help you by reading this blog post and read the Sofeast client charter to get our guidance on how to work most effectively with your project manager and the rest of our team, too.

 

What does project management cost?

We bill 34 USD an hour for project management and supply chain-related work. (Amount negotiable for a consistent number of hours every month, on retainer.)
Expenses, if any, are charged separately.

Ready to get started with supplier management?

Click here to book a project manager.

Please contact us. Typically, Kate, Renaud, or Fabien will respond to you within 10 hours. We welcome your inquiries and always try to respond quickly, however, please bear in mind that we are usually in the China/Hong Kong time zone and may be many hours ahead of your time which could result in a reply on your following day.

We are happy to start working with you without a contract if you want to keep the process ‘light’ on your side (our terms & conditions apply, in any case).

We can provide a service provision contract for those clients who see the potential for long-term cooperation and want their requirements to be documented. (That’s what we always advise buyers to do with their Asian suppliers.)

The most common payment methods are:

  • Bank transfer (we require full payment, without any intermediary fee) to our Hong Kong bank account. We also offer local bank accounts in the USA, Canada, EU, UK, and Australia, and an extra 1% fee applies in those cases where you wire to them.
  • Paypal (faster and cheaper for small amounts, but it gets expensive for larger amounts. Paypal forces us to change the currency and gets a hidden margin there. The payer is to bear full fees that amount to 2% under “Friends & Family” or 7.5% otherwise)
  • Stripe credit card payments. We also accept payments by credit card for many of our low-cost standard solutions. Please inquire if you need confirmation that it is possible in your case. We add the standard Stripe fees (3.4% and 0.3 USD).

We invoice based on the time we spend, and on any expenses incurred (typically, traveling costs). Different employees’ time is billed at different rates, based on their expertise. The minimum amount of work billed is 1 man-hour for office activities, and 1 man-day for on-site operations.

Yes. Our engineers can go to a factory and study the issue (there is usually no alternative to going on site). We can investigate the root cause(s) of the issue, explain it to the manufacturer, and help set up an action plan. Depending on the exact source of the issue, we can often provide guidance along the way to ensure the problem is really fixed and won’t come back. See our production problem management service.

No. We are a professional services company. We only get paid when our assistance is needed. Once we are no longer needed, there is no need to pay us.

We do not ever hide information from clients, since they pay us for doing the work of gathering that information.

We are a professional services company and we get paid based on the amount of work we provide. This eliminates the temptation of taking shortcuts (‘let’s see if that supplier that we already know can do a good job’) and all the usual suspicions of typical sourcing agents (who often get a hidden commission from the supplier side too).

Yes, absolutely. This can be done in various ways. The easiest and fastest is to simply check their registration status with the government. We can do a more in-depth background check. We can also put you in contact with a lawyer who can drill down on the legal side, or a consultancy who can collect a lot of information about their operations. See our due diligence service.

First, we need to know what your needs are, including quantity, quality standard, special requirements, etc. Then, we start our proven process for searching and screening suitable suppliers. From experience, in most cases taking a shortcut is a mistake.

Please keep two things in mind. We don’t get paid a percentage of the order value like a typical agent does. We charge you for our time. And we can’t share with you the information we gathered for other clients (strict confidentiality policy).

This is obviously a key concern, since our clients often make important decisions based on our reports. We mitigate this risk by avoiding certain psychological profiles in the hiring process, by having a strong code of conduct, through internal management practices, by communicating what is unacceptable to suppliers early on, by rotating inspection staff, through random audits, and by logging many data during inspections. Clients are welcome to ask for more details.

Non-food consumer goods (from textiles to electronics) and mechanical products (for industrial or automotive use).

Yes, we can! As you probably know, to transfer tooling and molds between your old supplier in China to a new one isn’t as easy as just picking it up and delivering it to the new location.

A source of anxiety

If your relationship with your old supplier is coming to an end for whatever reason it can be an anxious time as tooling/molds are both costly and critical to your IP.

  • You need to be careful that your old supplier doesn’t retain your tooling and start making your products with them off the books.
  • You’ll also want to avoid creating brand new tooling and molds which could be very expensive.
  • It’s tough to handle the transfer and assess the state of your tooling/molds from a different continent (assuming that you’re not in China).

This is where an orderly and methodical transfer will help you.

Sofeast’s 13 step tooling transfer process

Sofeast has performed these tooling and mold transfers for clients many times as we have engineers on the ground in China who work on your behalf to assure that it runs smoothly.
We split our tried-and-tested process into 2 phases:

This process is split into two phases:

  1. Checking and pickup of molds/tooling from the current supplier & shipping to new supplier
  2. Delivery & testing the molds/tooling in the new supplier’s factory and completing the transfer

You can read in detail about the entire 13 step tooling transfer process here.

We also wrote about how to package tooling to prevent damage and rust in transit, too!


Get help with your mold and tooling transfer

Are you in a similar situation and unsure about how to proceed?

Sofeast has dealt with this before for many clients.

Just click here to speak with us. We’ll subsequently arrange a consultation to listen to your situation and suggest how we can help you.

P.S.

You will also enjoy our post which gives you a more top-level view of why and how molds need to be moved: How to move Plastic Injection Molds between China Factories [10 Tips]

Comment on this FAQ

Your email address will not be published. Required fields are marked *

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